Refund Policy

If you would like to request a refund of the fee you paid to the Company for use of the Service, your refund request must be made (a) within thirty (30) days of the original payment date and (b) prior to (i) the completed application being printed or downloaded, (ii) the downloadable product (e.g. E-Book guide) being downloaded, (iii) the physical product (e.g. DVD, application packet) being shipped, (iv) the translation being initiated, or (v) the substantial performance of the purchased Service. The shipment or delivery of any Service or product, whether electronically, by mail or otherwise, shall constitute substantial performance for purposes of this provision. 

  Notwithstanding any other provision herein, refunds for services provided by a third-party service provider, including, without limitation, an independent attorney or professional services provider, are subject exclusively to the agreement between you and such third party. 

  From time to time, Company may promote a special offer on its website or via email or any other place of its choice (“Special Offer”). If there is a conflict between these Terms and any such Special Offer, the Special Offer terms, conditions, and refund policies shall apply. 

  Unless specifically stated to the contrary herein, all refunds will be calculated based on the purchase price paid at the time of purchase. If the Service includes multiple items purchased at the same time (a “Bundle”), items within the bundle will be considered for a refund individually pursuant to the terms of this Refund Policy, and any refund amounts for items within a Bundle will be based on each item’s set individual item price within the total Bundle price. 

  For Service currently referred to as “Print & Mail,” only one package shipment is included. If a package shows as “delivered” by USPS or other courier tracking, no refund will be issued for Print & Mail Service. If a new package is requested, it can be purchased at a reduced rate of 50% off the original Print & Mail Service price you paid. If a package is not received and cannot be shown as “delivered” by USPS or other courier tracking, we will send out a replacement Print & Mail Service package to you at no cost. 

  For any refund requests that do not qualify for a refund pursuant to this Refund Policy, Company, at its complete and sole discretion, may choose to offer a credit to you as a courtesy to be used toward the purchase of one or more items of the Service (“Store Credit”). Store Credit will expressly expire after one (1) year from date of issue. Store Credit has no underlying value and at no time can it be exchanged for cash or other form of monetary payment. Store Credit may be used by a friend or family member but is otherwise non-transferrable and cannot be sold or marketed publicly. 

  Notwithstanding anything to the contrary herein, if you are a resident of the state of California, Illinois, Maryland, Michigan, Minnesota, New York or Utah you shall have the right to rescind the transaction for any reason, and receive a full refund of your payment for the portion of Service specifically for the use of our form preparation software, within either seventy-two (72) hours or three (3) business days of entering into the contract for such services, whichever is longer. The foregoing exception is not applicable to any other product or service unless required by law. 

  If, at any time, you receive a final denial from the USCIS of the application you created after successfully using the Service, Company will refund the fee you paid to the Company for use of the Service and any filing fee you paid to the government directly related to the denied application (“Money-Back Guarantee”). 

  Money-Back Guarantee refund request(s) must be made within ninety (90) days of the date of the final denial by the USCIS. Only the actual applicant (the person whose name appears on the denied application) is eligible to receive a Money-Back Guarantee refund. No refund will be granted to a third party who is not the applicant. 

  You also will not be eligible for a Money-Back Guarantee refund if your application is denied by the USCIS because of incorrect or untruthful information or entries on your application, incorrect or missing documentation, or a clerical error or similar administrative issue. 

  We reserve the right to seek more information about the basis for USCIS denial before issuing a refund. In the event such additional information is requested, we will process your Money-Back Guarantee refund request and make a decision either to approve or deny your request within fourteen (14) days from receipt of all requested documentation. 

  All approved refunds for credit and debit card transactions are issued within five (5) business days. However, please be aware that it can take your bank up to five (5) additional business days for the credit transaction to post to your credit card or bank account, or for the pending charge to be cancelled.